Connect with Sales Support
Get in touch with the real life lending experts
We’re here to support you and your clients, with a team ready to help across home loans, asset finance, personal loans, commercial loans and SMSF loans.
Chat with us – really helpful, 24/7
Chat’s often the fastest way to get answers and keep things moving.
You’ll start with Penny, our chatbot for Brokers, available 24/7 and can help with general home loan enquiries.
During business hours (Monday to Friday, 8am to 6pm AEST), one of our team can also join the chat to help with scenarios or deal-specific questions.
Click the chat icon in the bottom right corner to get started.
Penny provides general information and application support only. Penny does not provide financial, credit or legal advice. Brokers should rely on their own assessment and accreditation when advising clients.
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Mortgage, CRE & SMSF
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Personal Loans
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Asset Finance
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Meet the Team
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Contact list
Mortgage, Commercial and SMSF Brokers
Call Us
We're available Monday - Friday,
8:00am - 6:00pm (Sydney/Melbourne time)
1800 737 737
Calling from overseas? +61 2 7227 1525
Personal Loans
Call or Email Us
1800 737 737
8:00am - 6:00pm (Sydney/Melbourne time)
Monday - Friday
Calling from overseas? +61 2 7227 1525
Broker Portal
Asset Finance
Call or Email Us
Solana
Meet the Team
Got a deal on your desk you need help with? Or simply have a question about our loan options? Our team of dedicated BDMS are here to support you with all your client’s home, commercial, SMSF, construction and personal lending needs.
A really helpful contact list
So you know who to go to for your enquiries.
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General support and password resets
Escalations, password resets, general enquiries on new, existing and settled deals, across all products
Response time: 2 Business hours
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Scenarios
Scenario workshopping
Response time: 4 Business hours
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Home loan application enquiries
Escalations and application updates
Response time: 2 Business hours
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Home loan valuation enquiries
Valuation orders, follow-ups, notifications, and scenarios for home and construction loans
Response time: 2 Business hours
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General commercial and SMSF support
Escalations, application updates and general enquiries
Response time: 2 Business hours
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Commercial and SMSF valuation enquires
Valuation orders, follow-ups, notifications, and scenarios for commercial and SMSF loans
Response time: 2 Business hours
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White Label support
Escalations, password resets, general enquiries on new, existing and settled deals.
Response time: 2 Business hours
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Accreditations
Accreditation requests and enquiries
Response time: 1 Business Day
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PropertyHub support
Access and support for PropertyHub
Response time: 2 Business hours