Connect with Sales Support
Get in touch with the real life lending experts
We’re here to help you and your clients succeed. Our dedicated support team is ready to assist you in finding a home loan, asset finance, personal loan, commercial loan or SMSF loan option to suit a wide range of scenarios.
Chat with us
Simply, click on the chat icon in the bottom left corner of your screen to:
- Receive application status updates.
- Find out our current turnaround times.
- Workshop a scenario.
- Reset your password.
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Mortgage, CRE & SMSF
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Personal Loans
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Asset Finance
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Meet the Team
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Contact list
Mortgage, Commercial and SMSF Brokers
Call Us
We're available Monday - Friday,
8:00am - 6:00pm (Sydney/Melbourne time)
1800 737 737
Calling from overseas? +61 2 7227 1525
Personal Loans
Call or Email Us
1800 737 737
8:00am - 6:00pm (Sydney/Melbourne time)
Monday - Friday
Calling from overseas? +61 2 7227 1525
Broker Portal
Asset Finance
Call or Email Us
Solana
Meet the Team
Got a deal on your desk you need help with? Or simply have a question about our loan options? Our team of dedicated BDMS are here to support you with all your client’s home, commercial, SMSF, construction and personal lending needs.
A really helpful contact list
So you know who to go to for your enquiries.
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General support and password resets
Escalations, password resets, general enquiries on new, existing and settled deals, across all products
Response time: 2 Business hours
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Scenarios
Scenario workshopping
Response time: 4 Business hours
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Home loan application enquiries
Escalations and application updates
Response time: 2 Business hours
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Home loan valuation enquiries
Valuation orders, follow-ups, notifications, and scenarios for home and construction loans
Response time: 2 Business hours
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General commercial and SMSF support
Escalations, application updates and general enquiries
Response time: 2 Business hours
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Commercial and SMSF valuation enquires
Valuation orders, follow-ups, notifications, and scenarios for commercial and SMSF loans
Response time: 2 Business hours
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White Label support
Escalations, password resets, general enquiries on new, existing and settled deals.
Response time: 2 Business hours
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Accreditations
Accreditation requests and enquiries
Response time: 1 Business Day
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PropertyHub support
Access and support for PropertyHub
Response time: 2 Business hours