Current Servicing Levels

Wondering when you’ll hear from us?

Our current servicing levels, as of 19 June 2025, are below.

Home & Construction loans

New deals: 3 business days
New documents: 3 business days
Additional advance: 3 business days
Escalation request: 4 business hours

Commercial loans

< $1.5 million up to: 3 business days
> $1.5 million up to: 4 business days

SMSF loans

Digital applications: 2 business days
Manual applications: 3 business days

To escalate a request email, brokerassist@pepper.com.au

Your client’s application will need the following, for us to escalate:

Cooling off or Finance due is less than 1 business day (for Final Approval only, not for new assessment)
Settlement date is less than 5 business days
Conditional Approval has already been issued
Valuation is on file
All outstanding conditions on file

For any requests outside of the above criteria, get in touch with your Pepper Money BDM.

Find your Pepper Money BDM

Information is correct as at 9 January 2025 and subject to change at any time.

Applications are subject to credit assessment, eligibility criteria and lending limits. Terms, conditions, fees and charges apply. The information provided is factual only and isn’t intended to recommend any financial product(s) or be tax advice. If you require financial or tax advice, consult a licensed adviser.