Current Servicing Levels
Wondering when you’ll hear from us?
Our current servicing levels, as of 02 July 2025, are below.
Commercial loans
SMSF loans
- Digital applications: 1 business days
- Manual applications: 2 business days
To escalate a request email, brokerassist@pepper.com.au
Your client’s application will need the following, for us to escalate:
- Cooling off or Finance due is less than 1 business day (for Final Approval only, not for new assessment)
- Settlement date is less than 5 business days
- Conditional Approval has already been issued
- Valuation is on file
- All outstanding conditions on file
Settlement update and loan documents request
Did you know our solicitor partners have broker portals where you can get this information. Below are our SLAs for issuing loan documents and reviewing them.
Home & Construction loans
- Loan docs issued:
2 business days - Loan docs review:
1 business day
Commercial &
SMSF loans
- Loan docs issued:
4 business days - Loan docs review:
1 business day