Pepper Resolve: Your Home Loan Approval Game Changer

couple taking a rest after moving in to their first home

Your industry-leading conversion tool

Resolve provides you with an automated response to a client's application when it’s been declined by their first-choice lender. You’ll automatically know if Pepper Money can help your clients when their lender of choice turns them down.

Quick email notification

Fast and easy to use

If a solution is available, you'll receive an instant email - saving you the time and effort of searching for alternate solutions.
indicative offer

Reliable solutions

You'll automatically receive an Indicative Offer - so you have the confidence of offering your customer a genuine solution.
Mortgage Broker

Convert more clients

Offering your clients an alternative option when they’ve been knocked back can result in a highly satisfied customer who is more likely to recommend you to a friend.


How does Pepper Resolve work?

Application submitted

Step 1: Application submitted to Resolve

Your CRM sends Resolve back-channel messages on applications which may be declined, withdrawn or are not proceeding with another lender.
Home solution

Step 2: Solution identified

Original application is auto-filtered through Pepper Money's flexible decision engine. 
indicative offer

Step 3: Get an indicative offer

An Indicative Offeris returned - including a specific product option, interest rate, example repayments and supporting information.

Pepper Resolve will immediately determine eligibility for a Pepper Money home loan, if your client's application is declined by another lender. Where an option is available an indicative offer will be shared, including alternative product, interest rate, fees and conditions (if any).


How to introduce the Resolve Indicative Offer to your clients

Put yourself in your client's shoes: would you rather be told that your loan has been declined and there may not be a solution available? Or would you rather be given an alternative solution?

This video covers everything you need to know about making the most of this powerful tool.



Got questions? Check out these useful documents

Here are some things you may want to consider when looking to get your deposit savings on track:

Quick guide

Quick guide

Your quick reference guide for using Pepper Resolve.


Your one-stop shop for all you need to know on Resolve.
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Grow your business

Find out how Resolve can help you grow your business.



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^ An Indicative Offer is not a formal approval for a loan and financial commitments should not be entered into based on it. It is not a suggestion or recommendation of a particular loan product. It is a guide only, based on the information provided and the credit. It is provided to assist you to determine whether to suggest that your customer apply to Pepper Money for a loan, provided that you have also complied with your obligations under all applicable laws, including to act in the customer's best interests.

All Applications are subject to credit assessment, eligibility criteria and lending limits. Terms, conditions, fees and charges apply. Information provided is factual information only, and is not intended to imply any recommendation about any financial product(s) or constitute tax advice. If you require financial or tax advice you should consult a licensed financial or tax adviser.

Pepper Money Personal Loans is a brand of Pepper Money Limited. Credit is provided by Now Finance Group Pty Ltd, Australian Credit Licence Number 425142 as agent for NF Finco 2 Pty Limited ACN 164 213 030. Personal information for Pepper Money Personal Loans is collected, used and disclosed in accordance with Pepper Money’s Privacy Policy & the credit provider’s Privacy Policy.

©Pepper Money Limited ABN 55 094 317 665; AFSL and Australian Credit Licence 286655 (“Pepper”). All rights reserved. Pepper is the servicer of home loans provided by Pepper Finance Corporation Limited ABN 51 094 317 647. Pepper Asset Finance Pty Limited ACN 165 183 317 Australian Credit Licence 458899 is the credit provider for asset finance loans. Pepper and the Pepper Money logo are registered trademarks of Pepper Group Assets (Australia) Pty Limited and are used under licence.

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