A Shout Out to 2022
Posted: 18-12-2022
Whichever way you look at it, 2022 has definitely been an eventful year. However, despite the challenges, together our industry continues to go from strength to strength.
As we take this time to reflect, I wanted to thank you for your ongoing support and trust in Pepper Money.
Over the past year, we’ve worked with you to help over 11,500 families with their home loan options1 – a record number in Pepper Money’s 22-year history!
Diversity of options
Supporting you to help more customers succeed, we’ve continued to focus on product innovation, unlocking new options for diverse customer segments. This year we introduced:
1-year Full Doc options for home loan and commercial customers
A fixed rate home loan option
30-year commercial loan terms
A broader range of residency visa categories accepted
Interest only and investor rate loadings
Self employed and casual credit policy changes
Personal loan referrals
Diversity of technology
Invested in your success, we’ve leveraged technology to increase conversion rates and efficiencies for your business, including improving loan document turnaround time by 33% in the last 12 months with the following:
Electronic Signing
Digital Verification of Identity
Pepper Product Selector (PPS) and Pepper Resolve enhancements
Real time support with chat bot and live chat
Weekly pipeline updates
Automated and electronic home loan valuation options
Making headways in the industry
By keeping a pulse on the market and your business needs, we were once again named Best Non-Bank of the Year at the Australian Mortgage Awards. We were also ranked among the top 10 Most Innovative Companies in the bank, super and finance sector by Financial Review Boss.
But, industry recognition and awards are just the icing. It’s our cake we’re most proud of:
A human approach to assessing applications
Loan options as diverse as your customers
Easy tools and processes that allow for industry-leading speed to 'yes'
First-class broker insights and events
Making a real-life difference across our communities
There’s no question that things have been tough over the past couple of years. To give back to some of the incredible people and organisations who have made a real-life difference to those around them, we set up the Pepper Money Shout Out Awards.
Here are some of their stories…
A special mention to these remarkable brokers who received the broker Shout Out Awards.
- Wally Ayad, AusRelief
- Donella Cutts, Allfreight Finance
- Chris Booth and Andrew Rocks, Lydian Finance
- Mhairi MacLeod, Astute Ability Finance Group
- Braden Walters - Belle Property
- Jake Girke - Access Capital
- Kelly Podlich - Mortgage Express
- Kelly Meares - Smartline Personal Mortgage Advisers
Having set up strong pathways to support you and your business into 2023 and beyond, we’re finishing 2022 excited about the opportunities ahead.
Again, thank you for your continued trust in Pepper Money. I hope you find the time over the festive season to spend with your loved ones and come back rested and ready for another big year.
Merry Christmas and Happy New Year.
Barry Saoud
General Manager Mortgages and Commercial Lending
1Pepper Money Settlements Data, 2022
