Looking Back at 2023

Posted: 04-12-2023


Any way you look at it, 2023 has been a year of change and adaption.

Against a backdrop of challenging economic conditions, brokers and the industry are helping clients navigate the complexities of the market and helping them understand what options are available to them at a time when it can seem so many Aussies are being overlooked.

But it is also true that this year has taught us that despite the challenges, together our industry continues to go from strength to strength. 

More borrowers with diverse financial backgrounds are looking for someone who understands them and is willing to take a look at their unique situation. That’s why brokers are more vital now than ever before; as more Aussies seek loan options and advice on how to choose the right loan in a complicated and fast-moving marketplace.

Over the past year, we’ve worked with you to help your clients succeed in whatever their goal has been, with the products we offer that are built for inclusion and designed for diversity.


2023 Highlights

Innovative products to meet the real life needs of brokers and clients

Expanded home loan and commercial credit policy
Broadened Commercial securities, including NDIS
No Commercial clawbacks
for early payouts
2% serviceability buffer,
with more options for eligible clients
Launched a "Super Smart" 
SMSF loan product
Home loan fixed rates with no break fees


Making headways in the industry

1st place in Adviser’s Product of Choice:
Non-Banks Survey
MFAA Specialty Lender Award


Easy tools and processes that allow for industry-leading speed to 'yes'

A new and easy to use broker website 


SMS notifications for application pipeline status
Dynamic checklist on ApplyOnline
Increased e-signing capability for borrower documents
Valuation process improvements
Real time feedback
VOI requirements


First-class broker insights and events

Our marquee thought leadership event, Insights Live hosted over 900 brokers and introducers nationally, with our inaugural Pepper Money World expo.

Brokers attend Pepper Money World expo


Pepper Money’s commitment to helping people succeed is at the core of what we do.

Our partnership with you makes it possible to bring diverse options to Aussies that have unique circumstances and deserve a shot at making their goals a reality.

Going into the new year, we’ll continue to work with you to develop new products and expand our options.

I wanted to thank you for your ongoing support and trust in Pepper Money. Without our valued brokers and partners, we would not have been able to help over 366,000 Australian families achieve their financial goals since 2014.

Pepper Money Barry Saoud

Barry Saoud 
General Manager, Mortgages and Commercial Lending

Invested in your success

Helping you help all kinds of clients. Talk to us today.