Current Servicing Levels
Current service levels as of 07 August 2023
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New Assessments:
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Same day response for applications submitted by 11am AEST
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Conditions Returned (inc. Val)
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1 business day
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Additional Advance Applications:
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1 business day
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Escalation Requests (if approved):
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4 business hours
Need help?
- Loan/Status updates on all live applications
- Sending in outstanding conditions
- Updates to valuation status
- Escalation requests
Escalating an application?
Please note, all escalation requests need to meet these conditions:
- Application must have already gone through initial assessment and has AIP issued
- Valuation must be on file
- Application has urgency that requires approval
- Verification of urgency type
For any requests outside of the following, please contact your Pepper Money BDM.
Purchase: Cooling off is less than the current SLA or due the next day. Or, settlement date is less than 10 days.
Refinance: Urgent cash out purpose, or refinance due to financial impact to client
